What shipping methods do you offer?
CBD Source ships all orders through UPS or USPS, to any state in the United States where CBD and hemp are legal. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.
Can CBD Source ship to all 50 states?
CBD Source can ship to states where CBD and hemp are legal. For a full list of these states please visit: https://www.leafly.com/news/cbd/is-cbd-legal-state
Can CBD Source ship outside of the United States?
We cannot currently ship CBD or Hemp products outside of the United States.
Can I change my shipping address?
Please contact our customer service at 845-796-3565 to confirm if your order is still processing or if it has been shipped. If it has not been shipped yet we may be able to edit the shipping address.
How can I track my order?
Your order confirmation email will provide you with details on how your order will be shipped. You will receive another email with a tracking number, which can be used on the carrier's site to track your package.
What if I don’t receive my order?
If you have not received your order, you can reach our customer service at 845-796-3565 to start a claim.
CBD Source offers a 14-day money-back guarantee. If your package arrives damaged or your order is incorrect, please reach out to our customer service, and we’ll make it right. If a product or order needs to be returned, we’ll send you the return label.
How much time will I have to make a return claim?
You will have 14 days from your purchase date to make a return. Claims must be filed with our customer service department within 14 days of purchase.
How do I return my CBD Source order?
Simply contact our customer service to start a return claim. Returns can be mailed or sent from any UPS or USPS shipping location.
Where can I take my CBD Source order to be returned?
If you’ve received a return label from us, you can take your order to your nearest UPS or USPS shipping location. If you purchased a CBD Source product from one of our retail locations, please follow the store’s return policy.
How long does it take to receive a refund?
It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it has been processed.
How is my refund issued back?
Your refund is sent through your original form of payment.
Can I speak directly to someone at CBD Source about returns and refunds?
You can speak with our customer service team directly at 845-796-3565 for questions or concerns about returns and refunds, or you can email us at firstname.lastname@example.org.